Privacy policy

1. Information we collect

We collect information you provide directly, such as account details, chatbot configuration, training data, and conversations that occur through your widgets.

• Account information (name, email, and contact details).
• Chatbot content and knowledge base entries you upload or create.
• Visitor messages sent through your chat widgets, including optional contact details.

2. How we use information

We use this information to operate the service, improve reliability, and provide support.

• Powering your chatbots and routing messages correctly.
• Analysing usage in aggregate to improve performance and usability.
• Communicating with you about updates, security notices, and support requests.

3. Data retention

Conversation data and training content is retained for as long as your account is active, unless you delete it from the dashboard or request removal.

4. Third‑party services

BotFusion may rely on third‑party infrastructure providers and AI models. Where this happens, we take reasonable steps to ensure that data is transmitted securely and used only to provide the service to you.

5. Your choices

You can update or remove most information directly from the dashboard. For additional questions about data handling, please contact us using the details on the contact page.